USA/Canada Returns & Exchanges (Free!). In the unusual case of defective or damaged goods please contact us and let us make it right.

USA/Canada Returns &amp; Exchanges (Free!)<ul><li>60 days to&#xA0;return or&#xA0;exchange items purchased from this website. Use our <a href="https://heatholdersshop.labs.wesupply.xyz/" rel="noopener" style=" text-decoration: var(--text-link-decoration);" target="_blank" title="automated returns/exchange system">automated return/exchange system</a> to do so.</li><li>Refunds for returned items will be applied to the method used for purchase.</li><li>Free returns shipping!&#xA0;Our&#xA0;<a href="https://heatholdersshop.labs.wesupply.xyz/" rel="noopener" style=" text-decoration: var(--text-link-decoration);" target="_blank" title="automated returns/exchange system">automated return/exchange system</a> will generate a pre-paid shipping label for you to return or exchange your item(s).</li><li>Returning a gift? Use&#xA0;<a href="https://heatholdersshop.labs.wesupply.xyz/" rel="noopener" style=" text-decoration: var(--text-link-decoration);" target="_blank" title="gift exchange">this link</a> for gift returns/exchanges</li><li>Any&#xA0;<a href="https://www.heatholders.com/pages/shipping" style=" text-decoration: var(--text-link-decoration);" title="shipping">shipping costs</a> paid at initial purchase will not be refunded.</li><li>Please&#xA0;<a href="https://www.heatholders.com/pages/contact" style=" text-decoration: var(--text-link-decoration);" title="contact us">contact us</a> with any questions. We are here to help.</li></ul>In the unusual case of defective or damaged goods please <a href="https://www.heatholders.com/pages/contact" style=" text-decoration: var(--text-link-decoration);" title="contact us">contact us</a> and let us make it right.

We guarantee satisfaction!

Please expect a response within 5-10 mins.

Please expect a response within 1-2 business days.

For most inquiries, we request you contact us via the contact us form on this page. Please note we do not accept phone orders at this time.

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Heat Holders®

Returns & Exchanges

Tracking and Delivery

What are Heat Holders®?

How do they work?

Will my feet get sweaty?

What styles of socks are available?

What are Slipper Socks? How are they different from non-Slipper Socks?

What sizes are available?

How do I order?

Is my personal information safe with you?

How soon will you ship?

Where do you ship from?

I chose standard shipping, what mode of transport do you use? how soon can I expect to receive my order?

Will tracking information be available?

Can you ship to APO addresses?

What if I want to change or cancel my order?

What are the washing/laundry/care instructions for Heat Holders®?

I see a transaction fee on my credit card, what is this?

Gift Cards, HUGS Rewards, and Discount Coupons?

How can I check the status of my order?

What should I do if my package is not delivered as stated?

How can I apply a discount code to my order?

What should I do if I find manufacturing errors with my Heat Holders products upon delivery?

How do I use my rewards points at checkout?

What are the differences between Heat Holders Original and Heat Holders Worxx socks?