Please expect a response within 5-10 mins.

Please expect a response within 1-2 business days.

For most inquiries, we request you contact us via the contact us form on this page. Please note we do not accept phone orders at this time.

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Heat Holders®

Heat Holders® Help Center

Orders placed before 11am (Eastern time) will ship within 2 business days. While we will try our best to meet this service level, there could be delays due to unavoidable circumstances or holiday rush. We tend to experience holiday rush in November and December. Once your order ships, you will receive an email from us with tracking information.

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